1. Introduction

Swap Car to Cash is based in Warrnambool, Victoria, and handles enquiries about vehicle buying, unwanted car removal, scrap car removal and scrap metal removal in selected areas across Victoria.

This Privacy Policy explains how we handle personal information submitted through our website, by telephone or email, and during vehicle-related enquiries and transactions.

2. Information We Collect

Depending on your enquiry or transaction, we may collect:

• Your name and contact details.
• Your pickup suburb, town or vehicle location.
• Vehicle make, model, year and condition.
• Photographs and additional vehicle details you provide.
• Information required to confirm vehicle ownership or complete an agreed transaction, where applicable.
• Your communications with our team.
• Technical information associated with website visits, where collected by our website or service providers.

Please avoid sending sensitive personal information through our general quote form unless we specifically request it for a legitimate transaction.

3. How We Use Information

We use relevant information to:

• Respond to quote requests and customer enquiries.
• Assess vehicles and discuss potential purchase offers.
• Confirm whether collection is available in your area.
• Arrange agreed vehicle or scrap metal collection.
• Communicate about enquiries and transactions.
• Maintain appropriate business and transaction records.
• Meet applicable legal and regulatory obligations.
• Maintain and improve our website and customer service.

4. Information Sharing

We may share information when reasonably necessary to respond to your enquiry, arrange an agreed service, complete a transaction, work with service providers, or comply with applicable law.

This may include website hosting providers, email providers and contractors involved in an agreed collection, where relevant.

We do not treat submitting a quote request as permission to publish your personal details.

5. Cookies & Website Analytics

Our website may use cookies or similar technologies for essential website functions and, if enabled, traffic measurement or other website features.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

6. Storage & Security

We take reasonable steps appropriate to our business to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary for its purpose and applicable record-keeping requirements, then securely delete or de-identify it where appropriate.

7. Access & Corrections

If you would like to request access to personal information we hold about you, or ask us to correct inaccurate information, please contact us using the details below.

We may need to verify your identity before responding. Any applicable legal exceptions will be considered.

8. Privacy Complaints

If you have concerns about how we handle your personal information, email us with details of your concern. We will review your complaint and respond within a reasonable period.

If the Privacy Act applies to our business and you remain dissatisfied, you may be able to complain to the Office of the Australian Information Commissioner.

Visit www.oaic.gov.au for further information.

9. Changes to This Policy

We may update this policy to reflect changes in our website, business operations or applicable requirements. The updated version will be published on this page with a revised date.