1. Introduction

These Terms & Conditions apply to the use of the Swap Car to Cash website and to enquiries about our services.

Swap Car to Cash is based in Warrnambool, Victoria. We handle enquiries relating to vehicle buying, unwanted car removal, scrap car removal and scrap metal removal across selected areas of Victoria.

Any agreed vehicle purchase or collection may also be subject to transaction-specific details confirmed with you.

2. Our Services

Depending on your location and the item or vehicle involved, we may provide:

• Quotes for unwanted or used vehicles.
• Purchase offers for eligible vehicles.
• Scrap car and unwanted vehicle removal.
• Scrap metal removal enquiries.
• Vehicle collection arrangements.

Service availability depends on your location, the vehicle or materials involved, accessibility and our capacity at the relevant time.

3. Quotes & Purchase Offers

Submitting an online form or requesting a quote does not create an obligation for you to sell your vehicle or for us to purchase it.

An initial quote may be based on the information and photographs you provide. A purchase offer may change if an inspection or further information reveals a material difference in the vehicle's condition, identity or ownership status.

We will discuss any revised offer with you before proceeding with a transaction.

4. Vehicle Information

When requesting a quote, please provide accurate information about the vehicle, including its make, model, year, condition, location and any known damage or mechanical problems.

You should also disclose any relevant circumstances that may affect collection, including restricted access, missing wheels or an inability to move the vehicle.

5. Ownership & Authority

Before completing a vehicle purchase or removal, we may ask you to provide evidence that you own the vehicle or are authorised to arrange its sale or collection.

You must disclose any finance, security interest, ownership dispute or other restriction that may affect your authority to sell or transfer the vehicle.

We may decline to proceed if ownership, identity or authority cannot be satisfactorily established.

6. Vehicle & Scrap Metal Collection

Collection arrangements depend on location, access, vehicle condition, availability and the details agreed with you.

Any proposed collection date or time will be confirmed with you. Please ensure that the collection location is accessible and that you have authority to permit collection.

Unless otherwise agreed, remove your personal belongings from a vehicle before collection.

Any applicable collection charges or conditions should be confirmed before you agree to proceed.

7. Payment

Where we agree to purchase a vehicle or scrap materials, the amount and payment arrangements will be confirmed as part of the transaction.

Payment depends on the agreed terms and any required ownership or transaction checks. An online quote request does not guarantee that a purchase offer or payment will be made.

8. Changes & Cancellation

If you need to change or cancel a proposed collection, please contact us as early as possible.

If we need to change an arrangement due to access difficulties, availability, safety concerns or other circumstances, we will contact you to discuss the available options.

Any rights or remedies provided by applicable law remain unaffected.

9. Website Use

Information on this website is provided for general information and enquiry purposes. We aim to keep it accurate, but service details and availability may change.

You must not use our website to submit fraudulent enquiries, impersonate another person, interfere with website functionality or engage in unlawful activity.

Content, branding and original materials on this website must not be reproduced for commercial purposes without appropriate permission.

10. Australian Consumer Law

Where consumer guarantees apply to services we supply, those guarantees remain in place regardless of these website terms.

11. Liability

To the extent permitted by law, we are not responsible for losses arising solely from your reliance on general website information without confirming the relevant service or transaction details with us.

This section does not limit liability that cannot lawfully be excluded, including applicable consumer guarantee rights.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be published on this page with a revised update date.

Any transaction already agreed with you will remain subject to its applicable agreed terms and the law.